Q: When will I receive my booking confirmation?
A: You’ll receive an email within 5–10 minutes after completing the booking. It includes your voucher and tour details.
Q: Do I need to print the voucher?
A: No. You can show it on your mobile phone when joining the tour.
Q: I didn’t receive a confirmation. What should I do?
A: First, check your spam folder. If not found, contact us via WhatsApp at +201507983800 or email at info@bookhurghadatours.com.
Q: What time will I be picked up?
A: You’ll receive the exact pickup time after booking, usually between.
Q: Where is the meeting point?
A: In most cases, it’s your hotel reception. We’ll notify you in advance.
Q: What if I can’t find the driver?
A: Contact us immediately via WhatsApp and we’ll assist you right away.
Q: Can I cancel my booking for free?
A: Yes, cancellations made at least 24 hours in advance are fully refundable.
Q: How do I cancel or reschedule?
A: Contact us via WhatsApp or email with your booking code.
Q: What if I cancel less than 24 hours before?
A: Unfortunately, late cancellations may not be refundable.
Q: What payment methods are accepted?
A: Credit cards, PayPal, and other local options depending on your location.
Q: Is “Pay later” available?
A: Yes, for selected tours. The option will be shown during booking.
Q: Are there hidden fees?
A: No. All prices shown include taxes and service charges.
Q: Can I change the date of my tour?
A: Yes, if requested at least 24 hours in advance and subject to availability.
Q: How do I update my booking?
A: Contact us directly with your booking code.
Q: Will I be charged for modifying?
A: No modification fees apply unless the new date has a price difference.
Q: How can I contact you?
A: You can reach us via WhatsApp, email, or live chat.
Q: When is your support available?
A: Our team is available 24/7 for urgent matters.